These are the official terms of use for all websites, social media pages and any other online
platform owned and/or operated by or on behalf of Lone Wolf Ranch (collectively, the
“Website”). The content and products (“Products”) available on the Website are provided to
you by CGH Pets, LLC, d/b/a Lone Wolf Ranch, and our respective parent companies,
subsidiaries, affiliates, licensors and contractors (collectively, “Company,” “us”, “our”,
“we”) subject to the following Terms and Conditions.
We reserve the right to update or modify these Terms and Conditions at any time. When
changes are made, we will make the revised version available on this webpage and will update
the “Last Updated” date below. For this reason, we encourage you to review these Terms and
Conditions whenever you purchase Products from or otherwise use the Website. By using our
Website, you agree to be bound by the Terms and Conditions posted on the Website at the time
of your access.
To learn more about our practices with respect to the collection, use, disclosure and
protection of your information, please visit our Privacy Policy page by clicking here. Our
Privacy Policy is incorporated into these Terms and Conditions and, by using this Website,
you also agree to the terms of our Privacy Policy.
If you are a member of our text club, you also agree to our Text Terms and Conditions and
Text Privacy Policy.
All Products ship from the United States and customers are solely responsible for the payment
of any applicable customs, import, export, and excise duty, VAT and/or other taxes and fees.
We only ship Product orders to shipping addresses that are either a physical address or USPS
Post Office Box.
All Products and content contained on each Website are intended for your personal,
non-commercial purposes only. Except as expressly permitted in these Term and Conditions,
you may not use, reproduce, distribute, adapt, modify, reverse engineer, copy, publish,
display, transmit, frame, link, rent, lease, loan, sell, license, or in any way exploit the
content or Products of any Website. You further agree to use each Website, including its
Products and content, only for lawful, non-commercial purposes and in compliance with all
international, federal, state and local laws.
We do not authorize or permit the resale of our Products by unauthorized retailers,
resellers, and/or distributors. Any account associated with a purchase order that we suspect
is in connection with the illegal distribution of our Products, or any other activity that
was not pre-approved in writing by an authorized officer of Company, may be subject to
suspension or immediate termination, and restrained from any further access to this Website.
Any open order associated with such an account will be canceled and credited back to the
original purchaser. We reserve the right to pursue any unlawful retailer, resellers, or
distributor for violations under applicable law including, but not limited to, The Lanham
Act.
We offer a 90-Day Money Back guarantee on all Products purchased through our Website. Your
guarantee comes into effect on the day your Product is shipped from our fulfillment center,
and expires ninety (90) days after the shipped date.
To initiate your return, please contact our Customer Care Team to determine your
eligibility. If you are within the Money Back guarantee period, you will receive a return
authorization number (“RA #”) and shipping instructions for your return. You will be
responsible for any shipping charges incurred in returning the Product(s). Your refund will
be processed once your returned Product(s) has arrived at our shipping facility.
You must include your RA # with your return shipment in order for us to process your refund.
Any shipments that do not contain a RA # will NOT be refunded and will be destroyed.
To contact our Customer Care Team:
Phone: +13075004133
Email: contactus@24smokeshopllcc.com
The availability of the Products described herein on this Website, and the descriptions of such Products, may vary based on location and timing.
You represent and warrant the following: (i) you are above the legal age of majority in your jurisdiction of residence; (ii) you have not previously been suspended or removed from this Website; (iii) you do not currently, nor will you at any given time in the future, have more than one (1) customer account for this Website; (iv) you will provide us with true, accurate, current and complete information if you register for an account and/or Order; and (v) you have capacity and authority to enter into these Terms and Conditions and, in doing so, will not violate any other agreement to which you are a party.
The Support Chat is a software feature included on our Website for your convenience in order to help answer questions on Lone Wolf Ranch and our Products. The Support Chat may provide you with general health information and Product recommendations, but its information does not constitute, nor is it intended to constitute, medical advice.
The Support Chat uses artificial intelligence to populate its answers to your questions. As you may know, artificial intelligence can use information (such as questions or comments) that is provided to it by you to help it “learn” for the purpose of improving the quality of its answers. For this reason, we do not recommend entering any User Content into the Support Chat that you do not wish to be made public.
Please note, the software that we use to provide the Support Chat is constantly evolving and “learning.” While we strive to provide accurate and reliable information through the Support Chat, we do not guarantee the accuracy, completeness, or reliability of its responses and recommendations. The Support Chat’s suggestions are based on available data and may not always be up-to-date. If you notice that the Support Chat is providing factually inaccurate information in its responses, and you would like to bring the matter to our attention, please send us an email to the contact information provided at the end of these Terms and Conditions.
If User Content provided by you was removed (or to which access was disabled), and you believe such User Content is not infringing or that you otherwise have authorization to post and use the content in your User Content, you may send a written counter-notice to the Copyright Agent listed above, containing the following information:
Identification of the User Content that has been removed or to which access has been disabled and the location at which the User Content appeared before it was removed or access to it was disabled;
A statement under penalty of perjury that you have a good faith belief that the User Content was removed or disabled as a result of mistake or a misidentification of the User Content removed or disabled;
Your name, address, telephone number, and e-mail address;
A statement that you consent to the jurisdiction of the federal district court in Los Angeles, California and a statement that you will accept service of process from the person who provided notification of the alleged infringement; and
Your physical or electronic signature.
If a proper counter-notice is received by the Copyright Agent, we may send a copy of the counter-notice to the original complaining party, informing that person that we will replace the removed content or cease disabling access to it within ten (10) business days. Unless our designated agent first receives notice from the original complaining party that such party has filed an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, within fourteen (14) business days after the Copyright Agent’s receipt of the counter-notice, at our sole discretion.
